You are putting many words in my mouth...
i stopped flying UA routinely as I prefer Swiss for this route and other airlines
for other destinations. EWR is also not a favorite. But this time I was traveling with
a friend and gave it a try..The flight had all the Polaris swag and labeling.
I am not one bit in need of miles or a few $ but from a customer service perspective, I would have fully expected a gesture of some
level. That’s why I asked if my expectations were too lofty for UA.