I called in to check on my booking yesterday since I booked this weekend. Even though Thank You rewards booking is confirmed, their TA isn't.
Thank You Rewards is handled by UK side apparently (for SIN users) and they called me this morning. Hotel was unable to accommodate and had to refund me fully without penalty. I did ask for any alternatives, they suggested to check their rewards site. I didn't push for anything since this is just for fun anyways lol. The British chap who spoke to me was very nice.
Oh yeah I had 6 bookings included some peak periods and in 2019 as well.
