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Thread: Always stuck in the Verified by Visa when purchase ticket....Any solution??
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Old Apr 24, 2018 | 6:21 pm
  #47  
CommittedLurker
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Same exact issue trying to use Chase Reserve on Cathay Pacific India website. Stuck on VbV for a few seconds, then transaction denied. Even tried to do with a Chase rep on the phone. Still no go. The CX website would always return a message for me to contact my card issuing bank.

Eventually had to use Amex Plat.

Happened twice in April.

A lot of strongly worded secure messages to Chase finally got me a call back from a Chase supervisor that said basically it is CX's fault, which I know it's not.

This is something new that has started to come up. I have been using my Chase Reserve (earlier Sapphire) card to make similar purchases on the CX India website for several years (probably 20 completed purchases by now ranging from $3-4k USD).

Lesson learned. Amex is dependable. Visa/MC not so much. If I'm out of the country, I will not leave home without my Amex.
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