Originally Posted by danukraine

I have Explorist status via match from Mlife. For 2017, my Hyatt account had 4 Club passes (with expiration date at the end of March 2018). Now, in April, I don't see new passes for 2018-2019 period.
I contacted WH support, and got the following response:

"In checking your inquiry regarding your Regency Club upgrade awards, due to changes from Gold Passport to World of Hyatt, as a one time courtesy, members were given the Regency Club upgrade awards in their account. This is even if they had not met the qualifications to earn them at that time.
We show at this time, you unfortunately have not met the qualifications (30 eligible nights or 50,000 base points) to earn the Regency Club upgrade awards. Once you have met those qualifications, the awards will be downloaded into your account."

Are they correct? Does matched Explorist status not eligible for Club passes?