At the risk of being off topic, I needed a couple of nights last week but the Sofitel must have been busy because the price was just too high for a quick, 'bed to sleep in' visit. Thought I'd mention it because I stayed right over the road in the Novotel; Plat recognition with good upgrade modern room, drink voucher, staff seemed great etc. If anyone ever needed a quick stay alternative to the Sofitel, it was ok. I'd happily return.
By the way I thought service levels generally throughout Marrakech were very poor indeed. Not just a potential issue for Accor.