Originally Posted by
craigdthomas
Sorry, first time delay issue, so unsure if this will be exceptional circumstances so thought I'd ask first.
Was on BA12 (SIN-LHR) on the 15th April. Plane took off 3.5 hrs late due to not being able to locate baggage from a sick passenger that didn't board. Then had to return to gate due to a Brake Light Valve Issue, which turned out was just a computer misbehaving.
Then missed my connecting flight to Edinburgh (07:45), with the 11:40 full, so having to get the 13:05.
Arrived in Edinburgh at 14:30 when I should have arrived at 09:06.
I'll claim back my extra on car-parking charges too. Any advise would be grateful.
Cheers
Craig
Just an update, I've just had BA on the phone stating that my claim is not valid as a medical emergency and off loading bags is an extraordinary event and not eligible for time delay. Therefore the portion of time that is eligible is only 175 mins and therefore no compensation.
Any help in how to proceed would be greatly appreciated.