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Old Apr 23, 2018 | 12:35 pm
  #119  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Hyatt Centric Arlington: Comfortable and impressive suite for 1 night stay

Introduction I used to stay frequently at the Hyatt Arlington for business and with my business tour groups. However, when the nearby Le Meridien Arlington (just 2 blocks away) opened 4 years ago, converted from a Kimpton, I shifted my business to that newer property (and because I was more a fan of SPG). This April, I had the opportunity to return to this renovated and rebranded Hyatt Centric Arlington--because its group rate was substantially better than that of my preferred Le Meridien Arlington. I only spent 1 night here, but I was upgraded to a suite--most likely because I had booked a total of 18 rooms for one of my tour groups. I was quite impressed with the redfurbished suite. It was comfortable, modern, and had excellent working air conditioning. My room service dinner and breakfast also were quite good. I would consider putting my groups here again, depending on how the rates compare with the Le Meridien Arlington. Check In As we were a group, check in should have been quite easy. I left my business card on my room for incidentals and otherwise quickly had all the keys for all the rooms in our 18 room block. I learned then that I had been upgraded to a suite.On checking back in with the front desk about some other room issues, the FD clerks seemed always too busy, answering the phones or taking questions from passers by. Very annoying, actually. Room The suite was very fresh, modern, and pretty spacious. To the left on entry was a closet:The living room was spacious and brighter than the photos might suggest:I quite liked the colorful accents. I was pleased to see complimentary water despite my limited Explorist status:I was also pleased to see the coffee maker, even if a basic brand type:A small hallway led to the masted bedroom on the left and bathroom on the right. The bathroom was narrow and oddly laid out, actually:With such a huge countertop, it is disappointing that the suite lacked double vanities. The toilet/shower/tub area was VERY narrow and restricted in space, anf was pretty uncomfortable to be in even as the lone occupant in the suite. It would have been very uncomfortable for 2 persons.The bedroom was more comfortable but had its own oddities:The spacious closet on the other side of the bed had a door that couldn't open fully due to the side nightstand. Very poor design. The view:The air conditioning in both the living room and bedroom worked very well--but the bedroom worked better.Overall, it was a pretty comfortable stay for a single night. But if I were staying more than 1 night or with a companion, the closet and bathroom space issues would have been annoying. Service I had few occasions to test the hotel service. But both times at the front desk, I would say the service is a bit haphazard and not as good as it should have been. At check in, the FD clerk was trying to answer multilpe phone calls while also checking in me and another guest. It wasn't smooth.When I called for room service in the evening, it rang and rang for almost 30 rings. I had to call three times before I got an answer.When I called the front desk for another matter, it alsio rang and rang. I had to call back before I got an answer.When I had an emergency and had to take a student to a local hospital, the FD quickly got me the hospital info.When we returned from the hospital at 2 am, a different FD clerk was oddly inefficient in getting my student another room key. He took questions from random guests passing by, and answered the phone while supposedly handing us. I wasn't impressed.I recall front desk service being an issue for me during my previous history at this hotel. That seems to have continued despite the rebranding! Dining Food and beverge insofar as room service were quite good.Dinner room service:Breakfast room service:Both room service orders were delivered promptly, though it did take 3 tries to get someone to answer the phone for the dinner order! Location The location is very convenient to the Roslyn metro station, just around the block from the hotel. It was a 5 min walk to the Le Meridien Arlington. It is a 20 min walk into Georgetown across the Key Bridge. Overall Overall, I liked the refurbished design and fresh decor of the hotel and suite. The suite layout was generally OK but a bit oddly laid out for a longer stay perhaps--or for more than 1 person.If the rate is rightk I would gladly return to the Hyatt Centric Arlington. But I probably prefer the Le Meridien Arlington for its better and more spacious suites, its better laid out rooms, and far more spacious lobby, bar, and restaurant spaces.
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