Originally Posted by UK Stages

i was there, too. i agree; it was a great event... good food, eclectic venue, great service from the wait staff and bartenders. most importantly, it was an opportunity to chat with key decision makers at united, who seemed incredibly interested in our feedback. they apparently do a fair number of these events, although this was my first one... i've been invited before, but have usually been traveling and unable to attend.

oscar spoke briefly about the 747 farewell and mentioned there was a lot of drinking... he joked that he thought they spent more on alcohol on that flight than fuel. (rim shot!)

the man knows how to work the room... in addition to his public remarks, i watched as he spoke to as many customers as he could over the two or two and a half hours i was there. he didn't just say hello, but he stopped to talk for five or ten minutes with each group of attendees. i spoke to him mostly about call center operations. he mentioned some figures in terms of number of agents and number of calls received each day that i found, well, kind of hard to believe... in the sense that i think he lets other people handle that and he may not know too much about what actually goes on in call center operations himself.

he seemed like a very nice guy, somebody who is genuinely committed to his employees and to his customers.