Sadly as I've found out in the new era of "no waivers and no favors", deadlines just don't get bent. I had a 140k certificate for an F class award to HKG that is now somewhere in the round-file at DFW because I forgot to send it back in for a redeposit until it was almost two years old. AA's response?? Sorry, we wish we could do something but it's simply too far beyond our grace period.

Rifiya I know you worked hard for your miles, yet you are not bearing any responsibility whatsoever for the loss of your miles. You even state that you never contacted AA directly, you merely listened to a friend. Your friend was largely correct but didn't give you all the information you needed. Sadly, the missing information resulted in the loss of your miles. It is sheer bad luck that you have waited this long to look into the matter and I feel for you on the loss of your miles but two years is more than generous on AA's part. Had you contacted AA from the start and been instructed improperly, I'd have felt differently.

Finally, please consider removing the name of the AA personnel involved. Corporate policy dictates that your mileage cannot be transferred. It is not the fault of this employee and you don't have the right to post their name on a public website simply because you are unhappy with the answer they gave you.

I will close with a heartfelt expression of empathy for the lost miles, and a hearty welcome to flyertalk. Being here is the best insurance against something like this happening again (you'dve known more about the Aviators-AAdvantage account transfer than most of the line level people in AAdvantage customer service )