Originally Posted by
cvg-aa
Does AA have a policy of complementary upgrade from Y to PE for EXP on space available basis at check in or airport? I received one 2 weeks ago CDG-CLT during on line check in. AA says they do not. PE cabin looked 30% full at ONCI but was full at departure. Can someone enlighten me and if there is a policy does it extend to award tickets in Y. Thanks.
When I called the EXP line and asked, they said it was gate agent's discretion, for what that's worth. YMMV.