Originally Posted by Maws22
Various reasons, most likely being a system error or the e-mail was sent from an earlier batch. I can state with full confidence that the marketing team are not sending these e-mails so you buy another flight. Without looking at the account I cant say for sure why it was sent, but it wasn't for that reason! You honestly believe marketing sent the e-mail to dupe this person into buying a flight?
First, isn't the reason that marketing (anywhere) does anything, is to get a customer to part with his or her money? I think we can safely assume that the marketing team is sending these e-mails out so that people do buy another flight. Otherwise, there's no reason to sent them. (!?)
Ziekka offers two options--either BA making themselves look stupid or intentionally misleading him. What other options remain?