OK, after reading a FFs version of War and Peace I think I need to clear something up. The best practices I mean are some of the things you see at different airports such as the shoe tester, a table in the que so you can pre-divest, bags so you can put change and personal items in so it is easier in the composure area. Things that we can do at the local level. Policies like the shoes profiling are from Headquarters (I'll beat you to it Spiff; having a consistant policy is our wish too. Bad FSDs!!).

I am trying to find little things we can do at my two airports to make the experience a little easier on the passengers.