I had an offer on my Aspire account to add authorized users and meet the necessary spend, which I did, and that was supposed to net me 20,000 points.

In addition I also signed up for the American Express Hilton business card with 100,000 point sign-up bonus. I contacted American Express and they told me they sent Hilton the points, but the points never made their way to my HHonors account I have no idea why. I spoke to Hilton, and Hilton said they were opening an investigation. I spoke to them again today and they said they closed the investigation, and didn’t do anything. This is absurd and now is getting annoying. I spoke to American Express and they said “Because in march, we have credited 23,666 points (including 20,000 bonus for adding user) and 115,588 points (including 100,000 points for opening new card account).”

So now I’m stuck in limbo and don’t know what to do. I’ve contacted everyone I can think of and I don’t know what else to do.