FlyerTalk Forums - View Single Post - AA: wrong EQM after upgrade from Premium Economy
Old Apr 19, 2018, 3:50 pm
  #29  
msr0013
 
Join Date: Nov 2012
Location: BHM
Programs: AA Executive Platinum
Posts: 70
I had the same problem with a flight last week. Called the AAdvantage Desk and the agent argued with me for 10 minutes that 'C' was my original booking class and that I couldn't possibly have booked 'P' because 'P' is a paid business class fare. 😒 She finally at least partially understood and changed the EQM credit to 'Y'. How is it possible that that the AAdvantage agents still don't know what premium economy is?
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