Originally Posted by easterntimes

This is unfortunate since my only calls to the Plat line, and I suspect most of yours also, are for specialty questions and can't be handled by the machine. In my case I almost only call to cancel reservations that would otherwise incur a penalty if I do it on marriott.com. So I just end up saying "representative" over and over. It's too bad that the people making this decision don't use the system for their every day travel in the same way that customers do.