After speaking with the Hotel concierge, they weren't able to provide much help as to how the problem occurred. Just to confirm, I called the customer service line and they basically said the same thing, and it was likely an error by our travel agency through Concur. Oddly enough it was still a rate for my company and I looked up the name, and he doesn't work for us.

If I end up getting free points out of it, no big deal - just thought that it would get resolved quicker/easier.