Originally Posted by
NeGourmand
A similar thing happened to me using chase pay for the Best Buy in December, but thankfully they "just" locked my accounts instead of shutting down. Spent close to an hour on the phone with them to resolve. That experience ruined any interest I had in using either chase pay, Walmart pay or Apple Pay for any non-trivial amount of spending. It just doesn't seem ready for prime time still from your recent experience.
It's not that the payment methods are not ready for prime time, it's that's Chase seems to believe anything associated with them is fraudulent. They wouldn't even let me add my card to Apple Pay without calling them. Even a text message with a code apparently wasn't good enough. I had to CALL them and get a text message with a code. And then they wanted me to call and get another text message with a another code 5 minutes later when I tried to add the
same card to my Apple Watch. Then, when I actually dared to use it, they sent a fraud text message and despite the fact that I responded that I was doing the transaction and they said to try it again, they still blocked it and made me call in AGAIN. And then they closed my accounts permanently, despite the fact that I answered every question correctly.