The response so far has been quite varied. A number of posts indicating overall high marks for Am West, and several "died in the wool never fly Am West" again posts.

The bizarre part is that I am certain that both sides have a great deal of validity to them. Am West seems to be either very good or very bad; few people that I know seem to have an "in between" opinion of the airline.

-Just don't know here about Am West. They really have been very good to me, and I cannot complain. Even steerage class has been good, and no delays to speak of in about thirty roundtrips over the past year. Conversely, I have seen hellacious lines at the "customer service" counter (cough, cough), especially on those occasions where a number of flights have been cancelled.

This is asking for it, but any additional horror stories on Am West?

P.S. To our Deutsche (German) comrade, if you are having problems utilizing FF miles which are in your account, I will acknowledge that the FF line is always busy. If Am West ever acknowledged your prior miles and you need a hand in securing your flights via FF, just send me an e-mail and I will go down there in person and do it for you.