Originally Posted by
Statman
Use Chase, get Chase's customer service.
What were you expecting? Amex level service?
FWIW, Bank of America overnighted my Premium Rewards card to me for free. I'm a Platinum Honors tier customer which may have had something to do with it.
It's unfortunate that Chase no longer offers emergency in-branch card replacement. It's apparently due to fraud concerns. which is odd since TD Bank is currently advertising their offering the same service (for debit cards, at least).