Originally Posted by
jdrtravel
And yet, DL seems perfectly able to, in one click, process an upgrade with miles online, inside a reservation, when they want to offer it. Perhaps there is a lot more going on behind the scenes. In any case, my point stands that DL could fix this if they want to. Yes, it's been a policy for 20 years, but I don't think people will ever "move on" as Mr Tickets suggests. We won't because upgrading with miles is the only way to upgrade to D1, aside from cash, for anyone who is not a DM.
I agree - especially since for the majority of flights it seems like upgrades go to the gate. So this is basically Delta's way of saying that mileage upgrades don't exist. Which is perhaps what they are saying, but that seems silly.