Originally Posted by
Magna
Why do many of these programs have points expiration? I would think the whole reason these corporations set up these marketing loyalty programs is to entice you to keep coming back, but nothing would upset a customer more than to have their hard earned points expire on them just because of inactivity
What better way than to have your points expire! "Spend money with us or your points die!"
And if you find that upsetting check out the loyalty programs that have mileage expiring after a certain period irrespective of whether you had activity in your account or not. Miles of entry level members of miles & more (Lufthansa) expire after 36 months. Flying only once or 100 times doesn't change the outcome. Gaining status will save the miles though.
Originally Posted by
Magna
I've had points/miles expire on me years ago, but I wasn't too bent of our shape as it was a small amount. Still I was shocked as I felt these points were sort of like money sitting in a bank, and then the "bank" decided to take my money simply because I wasn't active for 2 years.
As PAX_fips mentions, banks generally close inactive accounts after a certain period.