FlyerTalk Forums - View Single Post - Hidden city ticket users busted! (detected at gate - no action taken)
Old Apr 16, 2018 | 8:48 pm
  #4  
mvoight
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Join Date: May 2004
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Originally Posted by rivlinm
On my layover in ORD I was sitting at my gate as they closed out the MSY flight. With 20 min till departure they made calls for the final three pax. One woke up and made the walk of shame. The other two never arrived.

As the minutes ticked down to t-15 one agent looked up the two passengers and noticed they had come in from Albany hours earlier. The other agent pointed out they had an address in Chicago. Finally one agent pieced it all together and said they probably found a cheaper flight through ORD than direct to ORD and wouldn't show up. They noticed they had no bags. Busted!

The agents didn't seem mad. In fact they seemed more impressed that someone was smart enough to game the system like this. They closed the door on time and the flight departed.

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Why are AA agents revealing such information to other passengers?
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