Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
New Business Class Service - launching in July 2018 (not a trial)
Following the DoD trial last year, CX will modify and revamp its JCL service flow.
The new service concept retains most of the meritorious bits of the 2017 trial, but it won't be 'on-demand'. Two key aspects of focus will be 1) wider variety of higher quality, better-looking plated food options (expect them to be very similar to the 2017 trial options), and 2) increased personalization in service delivery (which honestly, felt like a joke to me on the trial, wonder what they will roll out this time.)
Here is the twist. Training is mandatory and will be based on seniority. And...it's now two instead of ten days of training.
The popular mattress which was re-trialled didn't make it.
The timeline of the rollout is subject to change but ORD and LGW will be the launch ports in July and August respectively. IAD will begin with the new service.
By December, they hope to roll it out to FRA, MAN, AMS, CDG, JNB, MAD, BRU, BCN and LHR, subject to changes.