Originally Posted by Hermitage

I was recently invited to be a quality observer for my next KLM/AF flight. Somebody else got an invitation? Is this something new? Not getting much of a compensation, but hopefully they'll take more note of my pet peeve about the Crown Lounge. It's a business class flight, so I can comment about the catering there and make the suggestion to raise the standards to that of Asian airports like Hong Kong, Singapore and Tokyo. I hope that more of you Quality Observers will do the same, so hopefully they will improve the catering.