Sorry about the not-so-useful post. I was in a taxi heading to the Four Seasons and didn't have too much time, or as mentioned patience, in the middle of the night.

I arrived at PEK around midnight and had booked transportation with the hotel which was efficient and comfortable like you'd expect for $100 transfer service. Check-in agent was extremely uninterested, provided zero detail about the hotel, no mention of the lounge or upgrade. After reaching my room at the 25th floor noticed there was four printed A4s on the table which provided the necessary details from the pool renovations to exec lounge.

By now it was closing on 1am so I just wanted to grab a beer, wind down, shower and head to bed. The minibar was not working so I called room service for the beer and a bottle of water, the person on the other end spoke perfect English. After waiting well over half an hour I called again and asked the order to be cancelled as at this point I just wanted to head to bed. While in the shower they did come through with the order by bringing a beer can which was at room temperature about an hour after the initial order. To note no one at any point apologised or offered to fix the minibar at any point of my stay.

Next day began with a call from what I think was housekeeping but they only spoke Chinese and after a while hung up. No one called back so not completely sure what it was about. In the evening I headed to the exec lounge for cocktails and asked the lounge agent if she could help me with booking a table for me at a restaurant I wanted to dine at the next day and gave her the details on my phone. After she calling somewhere I was told the restaurant was closed for renovation and was recommended the Chinese restaurant of the hotel instead. I found it strange since it had TA reviews dating back a week ago so headed to the concierge desk downstairs. There I was told the restaurant did not take any reservations and I would have to wait for at least half an hour if I wanted to get seated and again recommended one of the hotel restaurants instead.

At around 9pm I headed to the Chapter restaurant on the first floor for dinner. Much to my surprise the tables were set for breakfast already as the last order there for dinner is 10:30pm. With about 5 tables occupied total it was very quiet and I was handed the menu quickly. After sitting there for over 20 minutes with no one coming to take my order I decided to walk away and dine outside the hotel.

Upon returning to my room I noticed a very noticeable cigarette smell. After calling the housekeeping they assured the smoker would be fined as if that would do anything for me. After asking they offered to move me to another room which to my surprise was a downgrade to a smaller room at the 7th floor.

At this point I decided enough is enough and booked the Four Seasons for rest of my stay in Beijing who by the way had no problem booking the exact same restaurant for me I tried to get booked by Conrad.