Originally Posted by
AnttiV
Don't have the time or patience to write a review in full detail but the hard product (exec room and lounge) is not bad at all but the soft product is the worst I have ever encountered in any Hilton. In fact the soft product was so bad I decided just to book another hotel for the rest of my stay in Beijing even though the rate was non-refundable.
Thank you for the very helpful comment, or mentioning even one specific thing that was so bad you left to another hotel.
I spent 6 nights here in February and didn't have any issues. There was a bit of an English barrier with some of the people who weren't front line staff, but I don't recall any issues.
For my stay the exec lounge manager was really great, proactive over email before I arrived, and when I was there.
I posted a bunch of photos and thoughts in my trip report in these posts:
https://www.flyertalk.com/forum/29479505-post9.html