Originally Posted by
5khours
UA is substantially worse than it was a half dozen years ago. It's customers are no longer happy campers.
yes but if you are flying within North America, options have been narrowed down. Delta/AA/United/AC. AC has turned into a dumpster run with a useless FF program, AA is still trying to get layflat seats 10 years after everyone one else has them.
Delta seems to be the only airline that's doing "most" things right.