Novotel London Stansted

Still have not received the correct bill. They just say that we can only provide a receipt for the cash you paid not the points burnt. This is despite other hotels being able to provide a receipt showing that total cash value. I do not claim back the expenses as this is private travel, but sometimes when looking back you need to remind yourself that you did pay FULL rate for the hotel and not just some odd $, € or £ ..... ( and Accor do say that points are worth a FIXED amount of cash = not possible to get any arbitrage value )

Still no response from GM about apaling previous stay ( and no upgrade on this stay ), and that an extra £12 added to the bill for transport to and from Airport ( was given this free on previous stays ). No receipt for this either.