FlyerTalk Forums - View Single Post - One order is wrong and returned. What do you do with the other one?
Old Jun 29, 2004 | 4:31 pm
  #6  
TRRed
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2001
Location: Erie, CO USA
Programs: UA, M&M, AA, AS, Marriott, et al
Posts: 1,565
Shoe on the other foot

If I am the one with the problem order and if only a portion of meal needs to be returned, on occasion I have asked for a plate to use so that the problem item can be returned. That way, everyone has something to eat. However, that's not feasible in a lot of cases.

IMHO, if they must take your plate to redo your meal after everyone else has been served, they should offer you something to eat (soup, salad, appetizer, potato, veggies, dessert, "some sherbert to cleanse the palate?", etc.) that they can put in front of you in a minute or so while your dinner is being redone so that everyone can begin eating. However, if it will take a while for your meal to be fixed, they should treat it as a problem for the entire table, including repreparing the other meals if necessary.

Also, the class of restaurant is not important; the attitude is. In "family steakhouses" I've had good experiences ("Sure, we'll cook you another one right away" (Ryans)) while in more upscale restaurants, sometimes the attitude isn't: in a case in which one part of the steak was rare and another part was very well done "I don't know what we can do; to fix it we'd have to cook you another steak."
TRRed is offline