-in You see Ross, I am a very easy going chap. I'm a glass half-full type, who always tries to look for the best in people. I enjoy people, I appreciate those who serve me, I acknowledge them as a person and treat them with the same respect as I would a colleague or friend. I appreciate them for who they are and for their efforts in providing me with a service. I have had crew comment to me how pleasant and friendly I am and that they wish more passengers were like me.

What I don't understand about the BA part of FlyerTalk is the amount of venom in some replies. Some are downright rude when referring to crew, whilst others see complaining as a sport. I see a lot of anger when reading some posts, especially from those who pile-in when someone posts a complaint (or a compliment in many cases). Much of it, of course, is hyperbole.

There are of course occasions when BA get it wrong. There are occasions when crew or other staff don't do their jobs as well as we expect them to, but after all they are only human and we all have off days, and so service suffers. It shouldn't suffer, but it does and when the service or product falls short a complaint is justified. It may surprise you to know that I have made 5 or 6 complaints to BA over the last year about their failings.

So whilst some come on here and complain, and others pile-in ad nauseum (usually the same group people) and tell us how crap BA are, I fly away merily, relaxed, feeling lucky and sit back enjoying my journey ... and if the hot towel is not hot enough, or too hot, or too thin I don'y let it bother me. If the meal I ordered isn't to my tate, I order an alternative ... life is just to short to be grumpy and unhappy.

BA is not the best airline around, but it is an airline I enjoy flying despite its faults. You have your airines of choice, and I have my airlines of choice - but it is very, very tiring to be constantly told my choice is wrong and I should chose someone else's preferred airline.

EDIT: You have edited and removed a significant portion your post since I started to type this reply, but nonetheless the sentiment stands.