Originally Posted by
ukgooner
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It sometimes sounds like some OCD thing where people cant relax unless the imagined service manual (which some contributors seem to know better than the staff) isn't followed to the letter.
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Or maybe they went to this webpage while they were deciding whether or not to spring for F.
Flying First Class on BA
If you're going to flog it, and charge for it, you better be prepared to hear complaints if you don't deliver it.