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Thread: AM: Mobile number OTP commencing 16 Apr (mandatory 16 Jun)
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Old Apr 9, 2018 | 11:37 pm
  #10  
percysmith
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Originally Posted by christep
Well here is yet another example of CX's utter IT incompetence...
They send out emails asking people to verify their account using a OTP by email. They ask you to click resend for a new OTP if the first one isn't received in 4 minutes.
Sadly, they use an email service (messagelabs) which takes about 14 minutes to process the message en route to me.
Clicking resend as instructed after 4 minutes causes the previous OTP to become invalid even before it has arrived.
Thus, by following the instructions, I would never be able to update my profile.
Has CX ever in the last 20 years employed anyone in IT who has the slightest clue what they are doing?
you can't verify mob number yet? Were you trying to change it?
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