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Thread: AM: Mobile number OTP commencing 16 Apr (mandatory 16 Jun)
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Old Apr 9, 2018 | 11:22 pm
  #7  
gpia
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Join Date: Oct 2014
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Originally Posted by christep
Well here is yet another example of CX's utter IT incompetence...
They send out emails asking people to verify their account using a OTP by email. They ask you to click resend for a new OTP if the first one isn't received in 4 minutes.
Sadly, they use an email service (messagelabs) which takes about 14 minutes to process the message en route to me.
Clicking resend as instructed after 4 minutes causes the previous OTP to become invalid even before it has arrived.
Thus, by following the instructions, I would never be able to update my profile.
Has CX ever in the last 20 years employed anyone in IT who has the slightest clue what they are doing?
I thought it was weird they wanted to verify my phone number, yet they send me something by email and nothing to do with phone number at all
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