Well here is yet another example of CX's utter IT incompetence...
They send out emails asking people to verify their account using a OTP by email. They ask you to click resend for a new OTP if the first one isn't received in 4 minutes.
Sadly, they use an email service (messagelabs) which takes about 14 minutes to process the message en route to me.
Clicking resend as instructed after 4 minutes causes the previous OTP to become invalid even before it has arrived.
Thus, by following the instructions, I would never be able to update my profile.
Has CX ever in the last 20 years employed anyone in IT who has the slightest clue what they are doing?