Dear Mr Smith,
In an effort to enhance our security and protection of your account from unauthorised transactions, Asia Miles will implement a verification process that requires each member to verify their mobile phone number. This will help authenticate and verify any future profile changes or online transactions.
After. 16. April. 2018, members who login to asiamiles.com will be notified to verify their mobile phone number or to update and verify their mobile phone number under the contact information section of their profile.
If you have registered your mobile phone number, you will receive an One-Time Password (OTP) via text message to verify.
If you have not registered your mobile phone number, you must update it in your profile under the “Contact and Communications” first which is verified through a OTP via your registered email address.
Members may continue using all online functions without mobile verification for the coming 6-8 weeks but access will be ceased thereafter until verification process is complete.
Yours sincerely,
The Asia Miles Team
I've been on the phone with AM already this morn:
1. One mobile number can be bound to three AM accounts (needed for family travel managers like me)
2. Not sure how mobile number changes will be handled post-16 Apr but probably like email (OTP to old number, and passport copy otherwise)
3. Mobile number OTP will be required for
a) Changing details (e.g. contact, redemption group)
b) Redeeming non-flight awards
*not* flight awards to self or existing redemption group members