Originally Posted by
sdsearch
Important distinction:
Only be "direct" about cancelling
once you're talking to a human. Too many people say "cancel" to the computer and when the computer asks a question and they misunderstand the question and just say "yes" and the computer the cancels the card with no human ever involved.
Specifically, you might want to try this:
^ ^ ^
Yes, I always make sure to say "Speak to a representative" at the automated section, and it takes me direct to a human.
I called today, first thing I told the rep was that I wanted to speak to the card cancellation department. After some back and forth about how great the card benefits are, she eventually said she would check if I could be transferred to someone else. I was, and was offered $1000 spend in 3 months to get a $95 credit. Not as good as last years $95 spend for $95 credit, but felt like this was acceptable for me personally. I accepted.