Why wait ? One can predict a reply: Dear Madam, we have noted you recent comments. We at BA strive to satisfy our pax but realize we may fall short of some expectations. We have forwarded your comments to the operations group, We try very hard to operate our flights according to schedules but elements like inclement weater sometimes delay our flights. As a measure of out appreciation we have credited your avios account (150) points. We hope to see you soon on a BA flight.