Originally Posted by
gq_dq
Update. Called AAdvantage today and was lucky to get a Supervisor/Trainer who was also taking overflow calls and had him look at the ticketed rez. Explained that all onward connections on AY beyond AY 22 were returning unconfirmed even though the X award inventory continues to be wide open on the onward AY flights.........
Wow! Good on you for trying. There's a significant stroke of luck in getting a supervisor who is handling overflow calls because they can really dig into the details more than a standard agent might. In my case, since the itinerary was strictly US-EUR they were able to open up some extra award space to complete the two seat itinerary in business that got stuck with this crazy AY stuff.