Originally Posted by Milezjunkie

Just to quickly share my experience with a Chase shutdown. In Feb, my BOA checking account was fraudulently used to send a PayPal payment. So BOA froze my account and opened a new one. It just so happened that I had a payment scheduled for a Chase account and since that account was frozen the payment was returned. I thought no big deal and made the payment the following day from the new account. Fast forward to the next week and I was using my Freedom Apple Pay for the 1st quarter bonus. I successfully bought two VGCs and when I tried to buy my third in two days my card was declined. Thinking it was a fraud alert I called and was informed all my cards were frozen and my relationship was under review. Two days later Apple Pay pushed a message that my cards were not available. I called CS and was finally transferred to Chase Fraud Services or something like that. The woman there was friendly and asked about the returned payment and GCM purchases on my BA card. She didn't seem too concerned and said NOT to shred my cards as she submitted a request to reopen my accounts. Three days later I got a call from an extremely rude and arrogant Chase representative that said ALL my cards are closed and there was no option for reconsideration and that was the final decision. He admitted that the returned payment was an initial flag and then making VGC purchases caused a manual review (which obviously puts human eyes on the accounts). I had been a Chase customer for over 12 years, had nearly all everyday spend on Chase cards and nothing crazy with MS. I would max the Freedom on half the quarters. I did MS $20K on my BA card spread over a year. I did MS on my Ink cards but pretty far below the max. They claimed it was the number of recent accounts (ok, I was doing 12 new CC accounts the past two years each). They didn't care my FICO is over 800, never a late payment, never a missed payment, debt free aside from a mortgage. The rep was downright rude. I guess he figures I am no longer a Chase customer because of his decision so who is going to listen to my complaint. So thanks to some criminal using my BOA account I lost all my Chase accounts. They did give me 30 days to use my UR points.