Thank you!! I submitted my claim. But it seems I have to be present in Peru so they can proceed.... here is the response I got


Dear Mr. HAF

After a cordial greeting, and be able to attend to your claim, I request that you provide us with the information if you are currently in Peru or when you would be returning, since, if we initiate a claim with LATAM, a conciliation hearing would be scheduled in which You would have to be face-to-face, if you can not attend the aforementioned hearing, you can appoint a representative, who must submit an original and a copy of the power of attorney with special powers to reconcile and notarized signature of the power of attorney before a notary (simple power of attorney).



It is also worth mentioning that you have up to two years to present your claim, so if you are not in our country you could do it on your soon return, in any of our INDECOPI offices nationwide, since this procedure has a duration of no more than 15 calendar days.











Oficina Local
INDECOPI - Aeropuerto Jorge Chávez
www.indecopi.gob.pe
Tel.: (51-1) 2247800 Anexo 3202; (51-1) 517-1845