Originally Posted by
chadmb2003
AF hit today on my AA Plat, called and was told I could downgrade to the Bronze card. I'll call again tomorrow and be more direct about cancelling unless I can get a statement credit with spend offer.
Important distinction:
Only be "direct" about cancelling
once you're talking to a human. Too many people say "cancel" to the computer and when the computer asks a question and they misunderstand the question and just say "yes" and the computer the cancels the card with no human ever involved.
Specifically, you might want to try this:
Originally Posted by
BDA shorts
The magic middle that I use: When I call and the agent answers, I say "Hi, can I please speak to the card cancellation department?" Not "retention department" (because that makes it sound like you're playing games), not "I want to cancel my card" (because then they might actually do it), but it gets the point across properly that you're trying to cancel the card.
^ ^ ^