Since there is isn’t many trip report of this hotel, please find my comments below:
I am a Gold Elite and was advised to check in at the executive lounge instead. Jisu who checked me in was very good and upgraded me from a Deluxe to a Premier which is basically a higher floor with the resort view which was nice. I was offered complimentary breakfast in either lounge or main restaurant(this is a plus and I wish more Marriott properties adopt this instead of forcing everyone to squeeze in the executive lounge and limited to a small range although our perk technically entitles us to only continental breakfast), I was proactively offered a late check out at 4pm which is not required as I had a ferry to catch but I appreciated the offer.
JW Marriott Macau opened about two years ago, rooms are modern and well maintained without any wear and tear. I also love the high tech including switchable privacy glass for the bathroom, electric outlet for the toilet and electric blinds. I like to judge a hotel by its amenities and find it great to have Aromatherapy Associates available. One slight pet peeve was that the tea amenities provided in the room is Dilmah while Executive Club Lounge offers TWG and main restaurant offers Dilmah Exceptional. There was also a turndown service which was impeccable.
Executive lounge actually isn’t very big for a hotel with 1001 rooms but is quite well serviced. I didn’t have the opportunity to enjoy the perks but the timings are as follows:
Breakfast from 6.30am to 10.30am (11am on weekends)
High tea at 2.30 to 5.00pm
Hors D’oeuvres from 5.30 to 7.30pm
Evening Cocktails from 5.30pm to 7.30pm
Complimentary shuttles to and from all the major ports are available on a hourly/30 minute basis, do check with the concierge for exact timings. They used to have one that drops near Senado Square but it is no longer available but there is one to StarWorld Hotel as it is under the same owner. Nevertheless taxis in Macau are cheap and you can get to Senado square for less than USD10.
As this property is linked to Ritz Carlton, you are able to dine and charge your bills to the room and earn Marriott points. Lai Heen at Ritz Carlton has 1 Michelin Star and is really good.
In summary, excellent hardware and software.