Originally Posted by
FlyerGoldII
As stated above, I do not expect to get very far with these 2 issues, even if I were to speak with someone working with either airline (even if you consider Jetstar a separate LCC from Qantas, nobody can deny the fact that Qantas owns Jetstar - albeit as a separate subsidiary.
It is a separate company and run separately - that it is a subsidiary is neither here nor there
Originally Posted by FlyerGoldII
These 2 issues maybe considered trivial on this bulletin board - but unless one engages with someone with decision-making authority - one will not see a change.
becuase they are trivial
Originally Posted by FlyerGoldII
The issue of a toll-free number from my perspective is important - I believe Jetstar (like Qantas does right now) should consider Canadians no less than important than Americans from phone communication perspective.
Obviously Jetstar does not think it important, which is really what matters. With IP telephony, calling other countries can be extremely cheap these days; why should Jetstar set up a phone number just for you ? Jetstar does not operate to Canada, so not surprising that it doesn't have a Canadian phone number
Originally Posted by
FlyerGoldII
The amount I lost may be considered trivial to many - maybe even to myself. But it is the principle of the thing. US' and Canada's airlines do offer a 24 hour cancellation/change penalty free period - personally that policy should be adopted by all major airlines (mainline or LCC) around the world. If I were to talk to the airline executives of Qantas/Jetstar- maybe I can not change the policy for me (and get my fees waived - but I do not deny that I do want my fees waived) - but if this policy were to be adopted, it would be more than a trivial change.
What principle? So what that in the US and Canada, airlines are required to offer a cancellation within 24 hours. The US and Canada are not, despite what some in that region may think, the whole world. The rest of the world does not have to do what US does
YOU made a mistake and
YOU booked the wrong flight. Jetstar did nothing wrong and simply charged a change fee in line with the terms of the booking that was made
Jetstar is not required to compensate passengers for mistakes that passengers make.
You are , it seems, out by AUD60 ; next time just be more careful