Originally Posted by
lokijuh
Originally Posted by
FlyerGoldII
I am not really interested in speaking to the regular customer service agent for Jetstar - I can guarantee that I will not get any further than I did with the Jetstar agent during the chat.
I am interested in speaking to someone at Jetstar who is a member of the team of executive customer service agents as the first option. The second option would be some high up person at Qantas with responsibility overseeing Jetstar.
And there is absolutely no chance of being able to speak to some "high up" in Qantas about this, it is such a trivial issue ...
I agree. This is complete trivia, and the mistake is definitely one of those simply to chalk up to experience. We have all made them. I can hardly believe that the OP is even pursuing the thought of this. Jetstar had no reason to do anything for the OP outside the rules, and yet has already gone above and beyond by extending a goodwill gesture. What other airlines might or might not do in a similar situation is irrelevant if Jetstar doesn't promise the same thing.
And as for the complaint that "Jetstar must put in a toll free number that works for me in Canada because I choose not to have a mobile phone or any form of computer so I can't use Skype", I suspect that it would provide the high-ups (and possibly everyone else) in the Qantas Group a great deal of mirthful entertainment.