FlyerTalk Forums - View Single Post - Chase IHG credit card annual free night certificate devaluation
Old Apr 4, 2018 | 9:17 pm
  #102  
RoadWarrior707
 
Join Date: Oct 2012
Programs: WN A-List, AS MVP, HH Gold, FPC Premier, Hyatt Diamond, CC Gold, TR Diamond
Posts: 73
If Chase/IHG will grandfather (grandparent) one anniversary award for all of us in our first year (since Mar 2017, not just since Jan 1, 2018), it will go a long ways toward restoring good will and respect and integrity. I remember Club Carlson did a similar "mea culpa" when it did an overnight change that enraged loyalists... and allowed a one year grace period before full implementing the new rules. I am one of those who first applied in July 2017 so have yet to get the 1st anniversary award that I was promised. Feels like "bait and switch" even tho they have a fine print gotcha in the Terms and Conditions. Here is what I have done. (I'm not on Twitter...otherwise I would do it there too.) I used Chase Secure Message while logged into my account. Told them my situation and my disappointment. I got a standard boiler plate reply. I followed up with another message reiterating my specific situation. I got in my reply this message: "Although no immediate changes can be made to the eligible properties for the Anniversary Free Nights benefit, on your behalf, I will ensure to direct your feedback to the appropriate area for consideration.” So I suggest we all keep posting on social media AND contacting them directly by twitter, Chase Secure Message, and whatever other means seems useful.
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