Originally Posted by AdamK

Hi FT hivemind,

I was recently downgraded at the Sheraton Boston at check-in from a 1-BR suite to a deluxe room. Front desk said nothing they could do, and second time it happened in a month at this hotel. I emailed my Ambassador who offered only the difference between room rates (email below). This really doesn't seem sufficient to me. If I wanted the cheaper room I would have booked it. What's the SPG policy around downgrades for SPG platinums?

Thanks!



"I confirmed you did not get the room you booked because it was not available for the duration of your stay. We tried

to put you in a room / suite that was available for your stay. Even though our hearts were in the right place, the outcome

was not best solution.

We are adjusting the rate on confirmation number xxxxx. There will be an $80.00 USD credit on your folio for this reservation."