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Thread: What to expect from a room downgrade?
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Old Apr 3, 2018 | 9:43 pm
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mahasamatman
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Originally Posted by AdamK
What's the SPG policy around downgrades for SPG platinums?
The SPG "policy" is irrelevant. Your status is irrelevant. This is plain breach of contract and you are due a 100% refund and a sincere apology (what they sent you does not qualify). If they don't comply, file a credit card dispute for non-receipt of services. Corporations should not be allowed to defraud customers like this.
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