Originally Posted by Superjeff

It has nothing to do with American. GoGo is Air to Ground, and Hawaii is overwater - GoGo won't work. If you're on a widebody or a 757 PHX-Hawaii which has wifi, they have to use Satellite based service, which is Panasonic. That simple. And the same situation on United and Delta these days; until the entire industry converts to Satellite based, that's the way it is (BTW, that is in the works, but will take a couple of years).