Originally Posted by bluestrudels

I'm on the same page as you here. But if you look into the terms and condition clauses. Chase did have this line written. So technically they are covered legally, and are not obliged to comply against your case. Maybe they might provide a 1 off redemption out of goodwill if we complaint, but the policy definitely can't be grandfathered. But let me know your outcome of their resolution when they respond back to you on secure messages.

Anniversary Free Night will be available for redemption on your account renewal anniversary date each year. (“Anniversary” is the date that is twelve months after your enrollment date, and the same date each twelve months thereafter.) Chase may close your credit card account or suspend your right to use your credit card account, at any time for any reason, including account inactivity. You must maintain a current, valid email address in your Member Profile and opt in to receive IHG® Rewards Club Credit Card Offers and Promotions e-communications in order to receive communications regarding your Anniversary Free Night. Anniversary Free Night is valid at hotels in the IHG® Rewards Club Family of Brands and must be redeemed, and stay must be completed, within 12 months from date of issue. Anniversary Free Night is valid for one standard room night rate and applicable taxes only. Rooms are limited, subject to prior sale and availability of allocated resources and may be unavailable during high demand periods. All reservations that will utilize the Anniversary Free Night can be booked online at ihgrewardsclub.com or by calling the IHG® Rewards Club Service center at 1-877-318-5890. Anniversary Free Night may not be transferred, extended beyond the expiration date, redeemed for cash, or re-credited for points. Individual hotel’s cancellation policy applies to the use of the Anniversary Free Night. Cancellation fees apply if cancellation is made outside of the hotel’s cancellation time period.Anniversary Free Night rules and regulations are subject to change.Chase is not responsible for offer fulfillment.