Is anyone else being denied the stopover program when flying from an American city to a Canadian city with a connection in YYZ?
Quote of the rules from AC web page...
"You’ll be offered the Air Canada Stopover option when you purchase a one-way or round-trip ticket (any fare) at aircanada.com or through your travel agent, provided:
You complete your booking at least 96 hours before your flight’s scheduled departure time.
You’re travelling on an Air Canada-coded flight operated by Air Canada or Air Canada Rouge, or an Air Canada Express flight operated by Jazz, Sky Regional, Air Georgian Ltd. or Exploits Valley Air Services Ltd.
Your itinerary includes at least one city outside Canada or the U.S. as well as a connection in Toronto, Montréal or Vancouver of over 6 hours"
We are flying SRQ-YSB on rouge and Express with greater than 6 hour layover in YYZ booked through AE, so we meet all the requirements. AC call centre can not correct the problem.